Your Privacy Is Our Responsibility

wanbd is a safe and reliable online casino and betting platform operated for players in Bangladesh. When you use our website, application, or services, you are considered to have agreed to the terms of this privacy policy.

The purpose of this policy is to inform you with complete transparency about what kind of information wanbd collects, the purposes for which it is used, how long it is retained, and under what circumstances it may be shared with third parties. We believe you should have full control over your information.

wanbd may collect the following types of information to provide services and manage your account:

2.1 Information You Provide Directly

• Your full name, date of birth, and nationality
• Email address and contact details
• Residential address
• Payment method details — such as bKash, Nagad, Rocket, or Upay account information
• Documents required for identity verification
• Your messages and conversations when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system and device model
• Login times, page visit history, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

2.3 Information Received from Third Parties

• Transaction confirmation data from payment processors
• Information received from fraud prevention and identity verification agencies
• Referral information sent through affiliate partners

wanbd uses your information only for the following lawful purposes:

1. Account Management & Identity Verification: To create, manage, and secure your account, and to confirm your age and identity.
2. Processing Financial Transactions: To process deposit and withdrawal requests, prevent fraud, and comply with financial regulations.
3. Providing Customer Support: To respond to your questions, complaints, and requests, and to ensure 24/7 support.
4. Platform Improvement: To improve the quality of our services, resolve technical issues, and develop new features.
5. Security & Fraud Prevention: To detect suspicious activity, prevent unauthorized access, and maintain platform security.
6. Fulfilling Legal Obligations: To comply with applicable laws and regulations, and to provide information to legal authorities when required.
7. Responsible Gaming Support: To monitor your gaming habits and provide support through responsible gaming programs.

wanbd shares your information with third parties only in limited and necessary circumstances, as follows:

4.1 Service Provider Partners

Only the minimum necessary information is shared with our approved partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical services. These partners are obligated to follow our instructions and privacy standards.

4.2 Legal Requirements

We may be legally required to provide necessary information in response to court orders, legal investigations, or valid requests from government authorities.

4.3 Fraud & Abuse Prevention

To protect the integrity of the platform, information may be shared with relevant authorities in cases of active fraud or illegal activity.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant new entity. You will be notified in advance in such cases.

wanbd uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security verification, and core platform functions. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, layout, and settings.
• Analytics Cookies: Help monitor site usage to improve service quality.
• Security Cookies: Used to prevent fraud and cyberattacks.

You may decline optional cookies by changing your browser settings, though this may affect some platform functionality.

wanbd has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized staff may access your information for specific purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Third-Party Security Assessments: Our technical infrastructure is periodically evaluated by independent cybersecurity firms.

wanbd retains your information only for as long as necessary. Retention periods are determined based on the following:

• Account-related information is retained for as long as your account remains active.
• Financial transaction data is retained for a specified period in accordance with legal requirements.
• Information necessary to prevent fraud and abuse may be retained for a limited time even after account closure.
• Some information may need to be retained for an extended period due to regulatory or legal obligations.
• Once no longer needed, information is securely deleted or anonymized.

As a wanbd member, you have the following rights regarding your personal information:

1. Right of Access: You have the right to receive a copy of the information we have collected about you.
2. Right to Rectification: You have the right to correct or update any inaccurate information.
3. Right to Erasure: In certain circumstances you may request deletion of your information, though some data may not be erasable due to legal obligations.
4. Right to Restrict Processing: You have the right to request that the processing of your information be restricted for specific purposes.
5. Right to Data Portability: The right to receive your information in a structured, machine-readable format.
6. Right to Withdraw Consent: You may withdraw consent at any time for any processing of your information that is based on consent.

To exercise these rights, contact us at [email protected]. We will verify your request and respond within a reasonable time.

wanbd is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is in place during registration. If a person opens an account using false information, the account will be closed and all associated information deleted upon detection.

If you become aware that a minor is using our platform, please notify us at [email protected].

Your information may be transferred to servers or organizations outside Bangladesh for the operation of our services. In such cases, we ensure that:

• The recipient country or organization maintains adequate data protection standards.
• The necessary contractual safeguards are in place for the data transfer.
• The transferred information remains protected in accordance with the standards of this policy.

If you have any concerns or complaints about the handling of your personal information, please follow these steps:

1. Step 1: Contact us directly by email at [email protected] or via the platform's live chat. Write "Privacy Complaint" in the subject line.
2. Step 2: Our team will review your complaint and provide a written response within a reasonable time.
3. Step 3: If you are not satisfied with the initial response, you may request that the matter be escalated to our senior management.

wanbd takes all privacy-related complaints seriously and is committed to resolving them promptly and fairly.

wanbd may review and update this privacy policy from time to time. In the event of changes:

• Registered users will be notified by email before any significant changes.
• The updated policy will be published on this page.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.
• Your explicit consent may be sought for significant changes.

For this reason, we encourage you to visit this page regularly so you stay informed about the latest policy.